1. Order Confirmation & Shipment:
Immediately after placing your order on our site, you’ll receive a confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If your item is available for immediate shipment, we’ll process the charges and submit the order for shipment. We’ll send you the tracking information to the email address you provided at checkout within 24 hours of your item leaving the warehouse. If you have not received your tracking information within (4) business days, please contact us at firstname.lastname@example.org
If your item is on backorder or unavailable, we will void the pre-authorisation so your card will not be charged and we will contact you via e-mail and telephone.
2. Our Returns Policy
Sometimes a spur-of-the-moment purchase just isn’t what you hoped for. At IndiaDew we never want you unsatisfied with your purchase, so we offer the following:
5 Day Return Policy
Should you decide you don’t want a product, you have 5 days from the delivery date to return it for a refund. To qualify for this, we ask that you ensure the item is unused, in its original packaging and suitable for resale. Please then contact our customer care team to arrange a return. Also, when sending your order back to us, please ensure that you do not write or stick anything on the product box itself. Please note that we do not cover the cost of returning unwanted goods. Please note, we reserve the right to charge a 10% restocking fee which will be incurred by you (the buyer). Simply call us, or let out customer care team know, and we’ll be happy to assist you with your return.
If you are looking to cancel or return one of those items, please contact us on 1800 123 1936. We reserve the right to refuse cancellation of the order or charge a restocking fee equal but no greater than our costs incurred due to the cancellation or refund. All orders cancelled after 48 hours are subject to a Rs. 500 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card or the bank account that was used when placing your order.
To protect your purchase, make sure to inspect the item(s) packaging upon arrival. if there is any visible damage, please make note of it when signing for delivery. If your item arrives damaged, please send photos to email@example.com and we will process an exchange on your behalf.